Ordering
My goal is to provide my customers with a very exciting and enjoyable experience when ordering their custom built RS Muth guitar. Initial inquiries can be either by phone or email. Once you have decided to make a purchase I will arrange a time that is good for both of us to go over the many options and considerations in designing a guitar specifically for you. I will certainly have as many questions for you as you will have for me and we may need to take time to consider these before getting back together again to finalize the design. The design process will be highly interactive and I can provide guidance as to the selection of woods and other design parameters based on your tonal and aesthetic preferences and playing style. However, in no way will I compromise my standards for sound and structural integrity in designing a custom guitar.^topPayment
An initial deposit of $500 is required to secure a position on the waiting list and to lock in the price. A second $00 deposit is then required once work commences. The balance plus shipping and insurance costs is due upon completion and before delivery of the guitar. Cancellations before the work is completed will result in the loss of the initial $500 deposit.Payments may be made with either checks, money orders, Visa or Mastercard.
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Return Policy
In the unlikely event you are not completely satisfied with your new guitar, you may return the guitar in its original condition for a complete refund less all shipping and insurance costs incurred. In order to receive a refund you must contact me within 48 hours to obtain a return authorization. The guitar must be completely unaltered and undamaged and be in the identical condition as when it left my shop.^topWarranty
Each RS Muth guitar carries a limited lifetime warranty to the original owner. This warranty covers repairs due to defects in material and workmanship for as long as you own the guitar. In addition I will provide a free neck reset in the unlikely event it should need one during the first five years that you own the guitar. This warranty is not transferable. You shall be responsible for all shipping and insurance charges that are incurred. Damage due to neglect, abuse, unauthorized repairs or modifications, or extremes of heat and/or humidity are not covered under this warranty. In addition, normal wear and tear items such as nuts, saddles, strings and frets are not covered. Pickups are covered by the manufacturer’s warranty. Please visit the guitar care link on the “Resources” page for information on properly caring for your guitar.^topContact
Randy S. Muth
email: randy@rsmuthguitars.comphone: 315.630.4010
6584 Craine Lake Road
Hamilton, New York 13346
(located in beautiful central New York state)
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